Last Updated: September 28th, 2023
Lost or Undelivered USPS Shipments Policy:
- Heart Punch Munitions does not assume responsibility or replace items that are misplaced or undelivered by USPS, without the proper claim being filed with USPS.
- Upon order fulfillment, customers receive an email containing the tracking number for their order.
- We recommend regularly checking the package's status, delivery date, and time.
- If you desire higher insurance for your order, please contact us before placing your order.
Cancellation Policy for Black Holsters:
- Orders for holsters in the color black can be canceled prior to shipping.
- Canceled orders for black holsters will incur a 15% cancellation fee.
Cancellation Policy for Colors Other Than Black:
- Orders for holsters in colors other than black are considered custom.
- Custom orders in non-black colors cannot be canceled.
- Please contact us if there is an issue with your order so we can assist you.
Holster Return Policy:
- Holsters may only be returned if they have a defect.
- Customized holsters are not eligible for refunds.
- All sales are final.
- Holsters have a lifetime warranty regarding function, structural integrity damage such, cracks, splits and breaks
- Minor cosmetic damage, such as scratches or scuffs, is not covered under warranty.
- Lost parts, screws, or attachments are not replaced under warranty.
- Customers are responsible for ensuring they choose the correct options for their order.
- Returns will not be accepted for options mistakenly chosen by the customer.
- If you need corrections to your order, please contact us via email.
- After receiving your return, we will send you an email.
- This email will confirm the receipt of your returned item.
- We will also notify you of the acceptance or rejection of your return.